🔒 Privacy Policy & Cookie Policy

Last Updated: June 01, 2026 | Applies to: Dely Flora's (www.DELYFLORA.com)

1. Information We Collect

When you browse our catalog, create an account, save a product to your wishlist, or place an order, you provide us with the information necessary to deliver our services:

• Contact & Profile Information: Your full name, email address, phone number, and delivery address for local deliveries.
• Order Details: Your flavor preferences, sizes, customizations (colors, themes, messages), and important dates (birthdays, weddings, baptisms, etc.) so we can prepare your order according to your specifications.
• Payment Information: The information required to process your purchase. Important: Your financial information is securely encrypted and processed through our trusted payment providers. We do not store your credit or debit card numbers.

2. How We Use Your Information

We use your information exclusively to ensure your desserts arrive fresh, on time, and exactly as requested:

• To prepare, package, and deliver your same-day fresh orders.
• To remember the items you left in your shopping cart or wishlist if you decide to return later.
• To answer your questions, process refunds (when applicable), or coordinate customization details for your special events.

3. Communication Consent (SMS, WhatsApp & Email)

Fast communication is essential to maintaining the freshness of our desserts. By providing your phone number and email address when completing a purchase or creating an account, you expressly authorize us to contact you via phone calls, SMS (text messages), WhatsApp, and email for the following purposes:

• Order Updates: Order confirmations, notifications that your dessert is being prepared, delivery updates, and alerts when your order is ready for pickup.
• Customer Support: Urgent questions regarding your order design, seasonal fruit availability, or delivery scheduling.
• Exclusive Offers (Optional): Special promotions and announcements about new flavors. (You may opt out of promotional messages at any time by replying "STOP" to our text messages or by clicking "Unsubscribe" in our emails.)

* Standard message and data rates may apply depending on your mobile carrier.

4. Cookie Policy

Cookies are small, harmless files that our website temporarily stores on your computer or mobile device so that our online store functions quickly and properly:

• Strictly Necessary Cookies: These are essential for adding desserts to your cart, navigating between pages without losing your order, and securely processing your payment. Without these cookies, the website cannot function properly.
• Preference Cookies: These help us remember your preferred language (English or Spanish) and keep you signed in if you choose.
• Your Privacy Matters: We do not use invasive third-party tracking cookies to monitor your activity across the internet or sell targeted advertising on other websites. What happens in our store stays in our store.

5. Your California Privacy Rights (CCPA / CPRA)

As a business proudly operating in California, we respect and comply with California consumer privacy laws. You have the right to:

• Know What Information We Have: Request a summary of the personal information we have collected about you.
• Right to Be Forgotten: Request the complete deletion of your account and personal information from our systems.
• Non-Discrimination: We will never deny you service or change the quality or price of our products because you exercise your privacy rights.
• No Sale of Personal Information: We want to be perfectly clear: Dely Flora's NEVER sells, rents, or shares your personal information with third parties for commercial purposes.

📜 Terms, Shipping & Returns Policy

Last Updated: June 01, 2026 | Applies to: Dely Flora's (www.DELYFLORA.com)

1. Purchase Terms & Our Products

1.1. Handcrafted Products

All of our desserts are handmade using fresh ingredients and contain no artificial preservatives. Due to their handcrafted nature:

• Appearance & Decoration: Colors, designs, and final decorations may vary slightly from the photos shown in our catalog. Every dessert is a unique creation made especially for you!
• Ingredient Availability: We use fresh seasonal fruits. If a specific ingredient does not meet our quality standards or is unavailable due to seasonal changes, we will contact you to offer the best possible alternative.

1.2. Food Allergies

Our products are prepared in a traditional family kitchen where nuts, dairy, gluten, and other common allergens may be present. If you or any of your guests have a severe food allergy, it is your responsibility to notify us before placing your order. We cannot guarantee a completely cross-contamination-free environment.

1.3. Pricing & Payments

All prices are listed in U.S. Dollars (USD). Full payment is required at the time your order is confirmed, whether for standard catalog items or special event reservations, through our secure online payment system or at our store location. Prices are subject to change without prior notice; however, confirmed and fully paid orders will always be honored at the agreed price.

2. Delivery & Pickup Policy

Because our products are refrigerated and highly perishable (including frozen treats, popsicles, and gelatin desserts), we do not offer nationwide shipping or traditional parcel delivery. We exclusively provide local service within Dinuba, California, and selected surrounding areas.

2.1. Local Delivery

• Receiving Your Order: Someone must be available at the delivery address during the scheduled delivery window to receive the order and refrigerate it immediately.
• Failed Deliveries: If our driver arrives and no one is available after reasonable attempts to contact you, the order will be returned to our store for food safety reasons. You will be responsible for picking it up in person. Refunds will not be issued for failed deliveries caused by customer absence.

2.2. In-Store Pickup

If you choose in-store pickup, we will notify you via SMS, WhatsApp, or email when your order is ready. It is your responsibility to transport the desserts properly. Air-conditioned vehicles are recommended. Once the order leaves our store, we are not responsible for damage caused by improper transportation or lack of refrigeration.

3. Changes, Cancellations & Returns

3.1. Order Cancellations & Modifications

We understand that plans can change. If you need to cancel your order, change the delivery date, or modify flavors or designs, the following policy applies:

• 48 Hours or More Notice: If you contact us at least 48 hours before the scheduled pickup or delivery, we will provide a full refund or make the requested changes at no additional charge.
• Less Than 48 Hours Notice: Cancellations, refunds, and major modifications cannot be accepted. By this time, our pastry chefs have already purchased fresh ingredients, begun preparation, and reserved production time specifically for your order.

3.2. Problems With Your Order (Quality Claims)

Our commitment is to ensure you receive the highest quality product. If we made an error with your order (such as the wrong flavor or a design significantly different from what was agreed upon), or if the product does not meet our quality standards:

1. Please contact us within 2 hours of receiving your order.
2. Send us clear photographs of the issue by email or WhatsApp.
3. Please do not discard the product until you have spoken with our team.

If we determine that the issue was our responsibility, we will make every reasonable effort to resolve it by offering a prompt replacement, store credit for a future purchase, or a partial or full refund, depending on the circumstances.